Housing Repairs Officer

Overview

Nottinghill Genesis are looking for 2 Housing Repairs Administrators to start ASAP, working out of both their King\u2019s Cross office and Hammersmith Office. This will be on a 5 week rota - 3 at Hammersmith and 2 at Kings Cross. Monday to Friday 9am to 5pm. This is an office-based role so NO WORKING FROM HOME.

Responsibilities

• Action repairs requests with urgency to ensure issues are fixed quickly.
• Be meticulous when reviewing and accepting quotes.
• Check if the costs from contractors are reasonable.
• Confirm that the repair work done matches what was supposed to be done before paying for it.
• Be proactive in preventing repairs from getting stuck, ensuring each repair is finished quickly and well.
• Keep internal and external customers informed about what you\u2019re doing and when it will get done.
• Answer questions whether online or in person and ensure that you record everything on Workwise.
• Ensure that residents have a good experience with their repairs.
• Understand what customers and colleagues need for repairs and do your best to deliver that.
• Triaging / diagnosing all repairs to prioritise those needing serious attention, allocating the right resources, and being cost effective, to enhance customer satisfaction.
• Analyse quotes / variation orders and invoices, verifying costs and works by using the Schedule of Rates (SOR) and liaising with the appropriate person of authority if approval is required.
• Investigate the cause and ascertain if a repair should be recalled or closed down, liaising with all parties concerned.
• Ideally applicants would have Housing Repairs experience but it is not essential; must be able to start ASAP.

Qualifications

Application

Please forward your most recent CV to (url removed).

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

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