Housing Options Officer

Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service.

To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies.

To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing.

Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) .

For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing.

To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given.

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