Resident Liaison Officer

Resident Liaison Officer

Fixed term 12 month contract

Based in the St Albans area

Full UK licence required

You'll work on our Fire Door Program and external cladding projects across the borough of St. Albans.

About the Role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the project team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

Candidates will have experience as a Resident Liaison Officer or similar role, ideally within social housing / council environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you'll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes.

It would be advantageous to have experience working on Planned Works schemes.

You must hold a clean valid UK driving licence and be willing to travel from property to property.