Role : Claims Adjuster – US Casualty
Core Purpose : Handle US Casualty claims within authority; support Senior Adjusters; ensure compliance with standards; contribute to a high-performing claims team.
Key Responsibilities :
- Manage claims of varying complexity within authority and in line with company philosophy / procedures.
- Adhere to internal / external claims standards, SLAs, and update systems (ECF, DOCOsoft).
- Keep underwriters and internal stakeholders informed of key claims developments.
- Build / maintain positive relationships with clients, brokers, and third parties.
- Share updates and insights with the Claims team; support on projects and ad hoc tasks.
Skills & Experience :
Proven claims background with strong technical knowledge.Working knowledge of London Market systems (ECF essential).Strong communication skills, detail-oriented, problem solver.Able to work both autonomously and collaboratively.Proficient in Word / Excel; ACII part-qualified or working towards (desirable).