Claims Adjuster - GL

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

To assess and evaluate the recoverability of all Financial Lines claims, with a focus on Casualty and Accident & Health, on policies underwritten by the Company whilst operating in line with the claims procedure guidelines and general compliance / regulatory and Company procedures

Roles and Responsibilities

• Manage claims processing in line with Starr and Lloyd’s Minimum Standards;
• Process Electronic Claim Files (ECF) in line with Lloyd’s Minimum Standards;
• Effective management of Claims outcomes, including reporting to and sign off by the Claims Manager and or Senior Claims Adjuster, where appropriate;
• Provide support and claims data as requested by Underwriters and / or Claims Managers in attracting new business and maintaining existing clients;
• Produce timely and accurate large loss forms for Senior Management’s review.
• Attend client meetings with Underwriters and / or Claims Managers (UK or internationally) in order to provide specific claims handling expertise or relationship management for the account;
• Ensure Coverholder / Third Party Administrators (TPA’s) submissions are compliant with the Service Level Agreement through review and approval of claims in excess of delegated authority;
• Ensure the items on the Non Moving Report (diary) and update claims records with the current status in order to reduce the volume of outstanding claims;
• Liaise with CST to ensure that claims errors / warnings for Syndicate Claims Messages (SCMs) and Underwriter Settlement Messages (USMs) are cleared by each month end;
• Liaise with CST to ensure that claims errors / warnings for LIMCLM are cleared by each month end;
• Ensure claims files are recorded accurately on the claims system;
• Ensure that the file is complete and contains all relevant documents;
• Ensure that binding authority and cover holder claims are processed in line with Starr standards;
• Produce ad-hoc claims reports and statistical support to underwriters as required.

Experience Required

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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