Senior Claims Adjuster - US Property

Responsibilities

• Conduct thorough assessments of complex North American Property claims across Open Market and Binding Authority business.
• Manage a high caseload of claims, investigating and analysing details to correctly apply policy coverage. Accurately reserve claims in line with company standards, proactively negotiate and settle cases, and consistently uphold Lloyd's / company service expectations.
• Recognise and address customer complaints or expressions of dissatisfaction, ensuring issues are resolved or escalated promptly and in compliance with the company's Complaints Policy and Procedures.
• Oversee and coordinate external service providers, monitoring both quality and costs to ensure technical accuracy and adherence to required service levels.
• Stay current with company policies, procedures, and regulatory requirements, taking responsibility for compliance and maintaining strong awareness of control measures.
• Continuously build and maintain technical expertise and behavioural competencies through personal development activities.
• Foster effective communication and collaboration with internal and external stakeholders—including Underwriting, Actuarial, Brokers, and Key Accounts—on matters such as claim notifications, progress updates, and insured requirements within agreed SLAs.
• Contribute to team development by conducting regular peer reviews and audits.

Experience

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