Customer Service Advisor - Hybrid

Join Our Team as a Customer Service Advisor in a growing contact centre!

Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool!

About the Role :

As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments.

Working Pattern :

Full-time position with a 6-week rolling rota.

Fully on Site for training then hybrid (3 days in office)

Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5 : 30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities :

Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes.

Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction.

Identify complex queries and escalate as necessary to achieve fair outcomes.

Provide clear and efficient responses while adhering to company guidelines.

Accurately update the client database with essential information.

Comply with client and regulatory policies and procedures.What You'll Need :

Excellent written and verbal communi...