Customer Solutions Centre Advisor

Overview

The Role :

Our Customer Solutions Centre Advisorsare the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.

The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites.

No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.

Opportunities and progression available for those displaying the right capabilities and behaviours.

We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.

Qualifications

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6 / 5 star customer rating. With...