3rd line System Support

3rd Line System Support

• Permanent opportunity
• On site Basingstoke
• £55,000 - £61,000
• SC / DV cleared role
Skills :
• Solaris
• 3rd line support
• Willingness to learn

Your role will involve :

All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's.

Provide introduction and mandatory CBT training on systems for all new employees / contractors.

When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary.

Follow strict Security Procedures.

Complete backups of live and reference platforms.

Provide advice and assistance to 4th line SMEs when required

Production of KBA's and / or Work Instructions to enable and assist colleagues

Resolve and implement Ad-hoc work requests raised against the DJSC queue.

Search for new processes to drive CSI improvements.Your transferable skills and experience :

Advanced Knowledge and experience of Solaris 10

Advanced Knowledge and experience UNIX / HP-UX

Advanced Knowledge and Experience of Oracle 8-10g

Knowledge and experience of Networking principles such as DNS and DHCP

Knowledge and Experience of PowerShell, Perl scripting

Experience of VMWare V5 / V5.5

Desirable - or willing to learn Microsoft Server 2003 / 2008 R2 / 2012 R2 / Windows 7

Desirable - or willing to learn Active Directory

Desirable - or willing to learn basic Exchange 2003If you'd like to discuss the 3rd Line System Support role in more detail, please send your updated CV to (url removed) and I will get in touch