Operations Coordinator

Overview

Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe’s most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group, has been operating since 2009 and has expanded to five different countries with prime location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan . From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world’s wealthiest travellers and their most memorable moments.

About the Role

As an Operations Coordinator at Queen of Clubs, you serve as the key point of contact for clients, suppliers, internal teams, and the Manager on Duty during the regular office hours.

You are responsible for supporting and preparing the daily plans for the Manager on Duty and the Quality department, managing last-minute changes, confirming next-day services, handling emergencies, and ensuring uninterrupted service delivery with the highest standards of luxury and professionalism.

You Will (Responsibilities)

• Be available and responsive throughout your assigned shift
• Conduct thorough handovers with the previous Duty Manager
• Monitor active services and bookings, handling all emergencies during the daytime
• Confirm next-day services with suppliers
• Communicate with on-site clients, using official templates
• Escalate critical issues to leadership and the Quality Department
• Use internal tools throughout our ERP / CRM

You Are (Qualifications)

We Offer

You must live

Location : London, United Kingdom (must live in London)

Seniority level

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