Customer Service Advisor

Job Title : Customer Service Advisor

Location : Maidstone, Kent

Rate : 17.28 per hour

Contract : 12 months with possible extension

Job Purpose

This role is responsible for safely and efficiently scheduling field resources, including direct staff and contractors to carry out tasks. It also involves frequent interaction with external customers to ensure exceptional service delivery and enhance operational effectiveness.

Key Responsibilities

• Safely and efficiently schedule field staff and contractors.
• Ensure full utilisation of resources while maintaining and updating scheduling tools.
• Handle and resolve telephone queries from internal and external stakeholders.
• Collaborate with other departments to ensure seamless operations.
• Take ownership of customer complaints and assist in their resolution.
• Maintain records and monitor compliance.
• Work closely with team members to optimise scheduling and resource allocation.

Knowledge, Skills, and Experience

Effective communicatio...