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Customer Service Advisor

People Solutions CareersMaidstone, Kent, UK

30+ days ago

Job type

Permanent

Job description

CUSTOMER SERVICE ADVISOR

MONDAY - FRIDAY : 9AM – 5PM

£25,416 PER ANNUM

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent on a permanent basis.

This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.

Benefits

Permanent position
Free parking
Friendly supportive team
Modern working environment

Day to Day Duties

To liaise with customers on all aspects of the business of the organisation to ensure customer satisfaction and a high-quality service are maintained at all times

Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation

Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the customer service guidelines and standing financial instructions

Identify customers' unsatisfied lines and action in accordance with individual customer requirements

Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments

Liaise with customers and manage return requests, making decisions on the time...

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Customer Service Advisor • Maidstone, Kent, UK

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