Store Manager, Coffee Shop £28k to £30k + bonus + tips

£28,000 to £30,000 + up to £3,000 Bonus + Tip Share (around £1,750 a year) | Up to £34,750 total package | Full-time | Marlow | 37.5 hours/week

Love great service and building a team that takes pride in it?

The Mixing Jug is an independent juice and coffee bar on Marlow High Street. We're looking for a hands-on Store Manager to lead a team of around 12, grow the sales and train every team member to The Mixing Jug standard. Our systems for rotas, stock and daily handover are already in place, so your time goes on what matters: customers, sales and people.

✔ Salaried with a quarterly sales bonus
✔ One day a week focused on training, coaching and sales planning
✔ Real progression as we open more sites

Apply now. It takes 2 to 3 minutes.

What you'll get

• £28,000 to £30,000 a year, depending on experience
• Up to £3,000 a year bonus, paid quarterly on sales and performance targets
• Plus Tip Share (around £1,750 a year)
• Up to £34,750 total package
• 28 days holiday (including bank holidays) and workplace pension
• Access to a subsidised staff menu when on duty
• Staff discounts and team socials

The role

• Own the store's sales, spend per customer and weekly targets
• Know our menu inside out: the story behind it and the benefits of every drink, juice and bowl
• Coach the team on knowing the menu and guiding customers with confidence
• Lead the customer experience, with consistency and excellence in every cup
• Lead from the floor at peak times and set the standard for service, speed and drink quality
• Train every new starter through our training modules and sign them off on each station
• Run refresher training and coach in the moment during service
• Develop strong team members into future Team Leaders
• Manage team performance: probation and performance reviews, one to ones, and day to day performance conversations
• Manage labour and waste against targets using our rota and stock systems
• Support recruitment, from screening to trial shifts and onboarding
• Drive reviews and the customer experience that earns them
• Build local partnerships and run events, collaborations and seasonal launches
• Ensure excellence in compliance and health and safety, with a safe and comfortable environment for staff and customers

How you'll be measured

• Sales against target and last year
• Customer experience and mystery shop scores
• Budget and cost management
• Google rating and new reviews
• Training completion and station sign-offs
• Line check scores

What we're looking for

We hire on attitude first. You're:

• Passionate about great service, and gets the team excited about it
• A proven trainer and coach who brings new starters up to standard quickly
• Experienced leading a team of 10+ in coffee, hospitality or retail (1 year+)
• Reliable and accountable, with honest reporting (this matters a lot)
• Comfortable with systems and happy working from the numbers
• Calm under pressure and at your best when it's busy

Barista skills are a plus. We'll train you on our drinks and systems.

The details

• 37.5 hours per week, salaried
• Around 30 hours a week leading shifts, plus one day a week focused on training, coaching and sales planning
• Shifts across weekdays and weekends, including some opens and closes
• Level 2 Food Hygiene (or willing to complete it in your first month)
• Applicants must be 18+ and have the right to work in the UK

Apply now. It takes 2 to 3 minutes. We'll usually be in touch by text within 5 days.