Operations Coordinator

Join a Company Where You Can Make a Real Difference

Make your application after reading the following skill and qualification requirements for this position.

Chivers Plumbing & Heating Ltd is a well-established, family-run plumbing and heating company based in Folkestone. Since 1972, we've built our reputation on delivering quality workmanship, excellent customer service and dependable solutions for domestic and commercial customers across Kent.

As our business continues to grow, we're looking for an organised, proactive and motivated Operations Coordinator to become a key member of our office team.

This is far more than a traditional administration role. You'll be at the heart of the business, coordinating engineers, supporting customers, improving workflows and helping ensure every day runs as smoothly and efficiently as possible.

If you enjoy solving problems, working with people and keeping things organised, we'd love to hear from you.
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About the Role

As Operations Coordinator, you'll be the central point of communication between our customers, engineers and suppliers, helping to keep jobs running efficiently from the initial enquiry through to completion.

Every day brings a steady flow of work and responsibility, from coordinating engineers’ schedules and organising emergency breakdowns to ordering materials, preparing invoices and assisting with quotations and estimates.

You'll be trusted to take ownership of your work, identify opportunities to improve the way we operate and play a key role in helping the business continue to grow.
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Key Responsibilities

• Planning and coordinating engineers' schedules
• Booking appointments and managing jobs to completion
• Acting as point of contact for customers and engineers throughout the day
• Answering telephone calls and responding to emails professionally
• Ordering materials and liaising with suppliers to ensure jobs run efficiently
• Supporting the planning and management of operational workflows
• Maintaining accurate job records and documentation
• Preparing customer invoices and assisting with quotations and estimates
• Entering supplier invoices and supporting accounts reconciliation
• Delivering excellent customer service and resolving customer enquiries
• Identifying opportunities to improve office processes and operational efficiency
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About You

We're looking for someone who is organised, takes pride in delivering excellent customer service and remains calm under pressure.
You'll be confident managing multiple priorities while communicating effectively with customers, engineers and suppliers.

Ideally you'll have:

• Excellent organisational and time management skills
• Strong communication and customer service abilities
• Confidence using IT systems, email and telephone communications
• The ability to prioritise workloads in a fast-paced environment
• A proactive approach with strong problem-solving skills
• Previous experience in an operations, office administration, scheduling or customer service role
• A full UK driving licence

Experience within plumbing, heating, construction, maintenance, facilities management or another service-based industry would be highly advantageous but is not essential.

Experience using job management or accounting software would also be beneficial.
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What We Offer

• Highly competitive salary, depending on experience
• A friendly and supportive working environment based at our purpose-built office on Shearway Business Park, Folkestone
• A varied and rewarding role with genuine responsibility and autonomy
• The opportunity to help shape the future of a well-established and growing local second generation family business
• Excellent opportunities for career progression as the business continues to evolve
• Annual salary reviews
• Workplace pension
• Access to the BrightHR Employee Assistance Programme
• BrightHR employee benefits and discounts
• Free on-site parking
• A supportive management team that values ideas, initiative and continuous improvement
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Why Join Chivers Plumbing & Heating? xwwtmva

We're proud of our reputation and believe our people are the reason customers continue to recommend us.
We're looking for someone who wants to become an integral part of the business; someone who enjoys taking responsibility, making improvements and helping us deliver an outstanding service every day.
If you're looking for a long-term opportunity where your contribution genuinely matters, we'd love to hear from you.
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How to Apply

Please send your CV together with a short covering note explaining why you're interested in the role and outlining any relevant experience in operations, administration, customer service or coordinating engineers or service work.

Email:

We look forward to hearing from you.