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Gerrard White Consulting
Motor Insurance Customer Care AgentGerrard White Consulting • Rainham, England, United Kingdom
Motor Insurance Customer Care Agent

Motor Insurance Customer Care Agent

Gerrard White Consulting • Rainham, England, United Kingdom
12 days ago
Job type
  • Full-time
Job description

Motor Insurance Customer Care Agent


£24,000 – £26,000 + monthly bonus + salary review after 12 months


Rainham, Essex 1st week for training and then REMOTE


Please note: candidates without recent Motor Insurance experience will not be considered for this position. You must also be happy to travel to Rainham, Essex for your 1st week of training.


Are you already working in Motor Insurance?


We’re looking for an experienced Motor Insurance Customer Care Agent to join a growing, technology-led insurance business.


This is not a generic customer service role. You’ll need a solid recent understanding of motor insurance and working with customers within a motor insurer, broker, call centre or similar insurance environment.


If you understand motor policies, enjoy speaking with customers and want to build a long-term career within insurance, this could be a great next step.


About the Role


You’ll be joining a busy motor insurance team, supporting customers throughout their insurance journey and making sure they receive a professional, straightforward and positive experience.


Your day-to-day responsibilities will include:


  • Handling customer enquiries relating to motor insurance policies
  • Speaking with customers by phone and providing clear, accurate information
  • Helping customers understand their cover and policy requirements
  • Making amendments and updates to customer policies where required
  • Identifying and resolving customer queries efficiently
  • Providing a high standard of customer service while working within insurance processes and regulations
  • Working closely with colleagues to ensure customers receive a consistent experience
  • Meeting agreed service and performance targets
  • Identifying opportunities to improve the customer journey and team processes


Who We’re Looking For


Motor insurance experience is essential.


We are specifically looking for candidates with at least 1 year of recent, solid Motor Insurance experience gained within an insurer, broker, motor insurance call centre or similar environment.


You’ll also need:

  • A genuine understanding of motor insurance
  • Confident telephone and customer communication skills
  • The ability to explain insurance information clearly and professionally
  • Strong attention to detail when dealing with customer and policy information
  • A customer-first approach with the ability to resolve issues effectively
  • The confidence to work towards performance and quality targets
  • A positive, team-focused attitude
  • A genuine interest in developing your career within insurance


What’s In It For You?


  • £24,000 – £26,000 basic salary, depending on relevant recent motor insurance experience
  • Monthly performance-based bonus
  • Salary increase after 12 months
  • Monday–Friday, 9am–5pm
  • No weekend working
  • Remote after training in Rainham, Essex
  • 20 days' holiday + bank holidays, increasing with service up to 30 days
  • Free parking
  • Excellent transport links
  • Supportive, ambitious and genuinely friendly working environment
  • Opportunity to develop and progress within a growing insurance business


Interested?


If you already have solid Motor Insurance experience and are looking for a role where you can develop your career within a growing, modern insurance business, we’d love to hear from you.


Apply today with your CV and we’ll be in touch to discuss the opportunity.

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Motor Insurance Customer Care Agent • Rainham, England, United Kingdom

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