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Love being on the move, meeting different people and providing great service?
At Ocado Logistics, our delivery drivers are known as Customer Service Team Members, because the role involves much more than driving a van.
You will be the friendly face our customers see at their door, delivering their shopping safely, accurately and on time. Every interaction matters, so you will need to enjoy meeting people, communicate clearly and take pride in providing a positive customer experience with every delivery.
Your routes will be planned in advance and your van will be pre-loaded before you leave the site, allowing you to focus on driving safely and delivering excellent service.
You will be out on the road in all weather conditions, working independently while staying connected to your site team. You will also have your own space in the cab, so there is no fighting over the radio station and you can sing along as loudly as you like!
What we need from you
You do not need previous delivery-driving experience, as our training team will give you all the support you need to succeed.
This role is about more than driving. You will be the friendly face our customers see at their door, so we are looking for people who enjoy meeting others, communicate confidently and take pride in delivering excellent service with every order.
You will need:
A full UK or EU driving licence.
At least 12 months of driving experience.
No more than six penalty points on your licence.
No driving disqualifications within the last five years.
Good communication and customer service skills.
A friendly, professional and helpful approach.
The confidence to work independently.
The ability to work the advertised shift pattern.
Some deliveries include alcohol products, so you must be aged 18 or over to apply.
What the role involves
This is a delivery-driving role with a strong focus on customer service.
As a Customer Service Team Member, you will:
Drive delivery van safely and responsibly.
Deliver customer orders accurately and on time.
Provide a warm, friendly and professional service at every doorstep.
Handle customers’ shopping carefully.
Communicate clearly and helpfully with customers and colleagues.
Respond appropriately when a customer has a question or concern.
Follow safe driving, delivery and manual-handling procedures.
Represent Ocado Logistics positively within the local community.
Work independently while remaining connected to your site team.
Revised requirements section
About Ocado Logistics
Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves (robots included) and get stuck in.
Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities.
We Prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities.
