Cleaning Supervisor

Job Description

Job Role: Cleaning Supervisor

Working Hours: 45 hours per week, as per site rota (including weekends)

Pay: £15.80 per hour

Location: The Elephant, Elephant & Castle, London

Overview

Join the team helping to maintain one of London's newest and most exciting destinations.

Anchor Group Services is recruiting for a Cleaning Supervisor at The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together.

This is a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards, culture and service excellence across a brand-new development. As a Cleaning Supervisor, you will play a key role in maintaining a clean, safe and welcoming environment, leading frontline cleaning teams and ensuring exceptional service standards are delivered across the development.

If you're a proactive leader who takes pride in creating exceptional environments and developing high-performing teams, we'd love to hear from you.

About the Role

As a Cleaning Supervisor, you will play a key role in maintaining exceptional standards of cleanliness, presentation and customer service across The Elephant. Leading and supporting a team of Cleaning and Waste Operatives, you will oversee daily cleaning operations, conduct inspections and quality audits, and ensure a clean, safe and welcoming environment for residents, visitors and occupiers.

You will lead by example, supporting the Dual Services Manager to drive high standards, develop team performance, and ensure all cleaning activities are delivered in line with site procedures and health & safety requirements.

Duties Include:

• Lead, supervise and motivate the cleaning team to deliver consistently high standards of cleanliness, presentation and customer service across the development.
  
• Organise staff rotas and daily deployment, arranging cover for sickness, holidays and other absences to maintain operational continuity.
  
• Carry out cleaning duties and support the team as required, ensuring all areas are maintained to the highest standard.
  
• Conduct regular inspections and quality audits, providing guidance and support to ensure service standards are consistently achieved.
  
• Ensure compliance with all Health & Safety, COSHH, and site-specific procedures.
  
• Respond to customer requests, complaints and operational issues promptly and professionally.
  
• Monitor cleaning equipment, consumables and stock levels, reporting any faults, shortages or maintenance requirements.
  
• Complete all required records, audits and compliance documentation accurately, supporting the smooth operation of the cleaning service.
  
• Work closely with Security, Maintenance and Management teams to support site operations and service excellence.
  
• Complete any other reasonable duties as requested by management
  

Requirements

• Previous cleaning, facilities or soft services supervisory experience.
  
• Strong understanding of cleaning standards and methods.
  
• Knowledge of Health & Safety legislation and COSHH requirements.
  
• Excellent communication and leadership skills.
  
• Ability to motivate, develop and manage teams effectively.
  
• Experience conducting inspections, audits and quality checks.
  
• Strong organisational and time management skills.
  
• Customer-focused approach and confidence managing complaints professionally.
  
• Flexible approach to working hours including weekends.
  

Benefits

• Access to a range of nationally recognised courses via the Anchor Academy.
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
  
• Stream – access to pay as you earn it.
  
• Cycle to Work Scheme Available.
  
• Full uniform provided.
  
• Free Employee Assistance Programme 24/7 including access to counselling.
  
• Hospital Saturday Fund.
  
• Reward and Recognition Awards.
  
• Opportunity to join a flagship London mobilisation project from day one.
  

What’s Next?

If you are an experienced Cleaning Supervisor looking for the opportunity to help launch and shape one of London’s most exciting new destinations, APPLY NOW and a member of our Recruitment Team will be in touch.

Other companies may call this role: Cleaning Supervisor, Soft Services Supervisor, Cleaning Team Leader, Cleaning Operations Supervisor, Facilities Cleaning Supervisor, Retail Cleaning Supervisor, Centre Cleaning Supervisor, Hygiene Supervisor.

Within commuting distance of: Elephant & Castle, Southwark, Borough, London Bridge, Waterloo, Bermondsey, Kennington, Lambeth, Peckham, Camberwell, Brixton, Deptford, New Cross, Greenwich, Lewisham, Croydon and Central London.


Requirements
Previous cleaning, facilities or soft services supervisory experience. Strong understanding of cleaning standards and methods. Knowledge of Health & Safety legislation and COSHH requirements. Excellent communication and leadership skills. Ability to motivate, develop and manage teams effectively. Experience conducting inspections, audits and quality checks. Strong organisational and time management skills. Customer-focused approach and confidence managing complaints professionally. Flexible approach to working hours including weekends.