Partner Relations Manager

Job Description
Checkin Apartments is an established London-based agency, founded in 2009, specialising in serviced accommodation solutions for business travel, relocations and short-term stays. We offer access to a carefully curated portfolio of serviced apartments, aparthotels and corporate housing across the UK and in key destinations worldwide.

Our success is built on strong relationships with our clients, our colleagues and our accommodation partners. We work directly with a wide range of property operators, from global hospitality brands to independent serviced apartment providers, enabling us to offer accommodation solutions that meet the diverse needs of our corporate and private clients.
We pride ourselves on being knowledgeable, responsive and genuinely invested in the success of our partners. By maintaining trusted relationships and ensuring the highest standards of accuracy, communication and collaboration, we help create exceptional experiences for our clients while driving mutual growth for our property partners.
Collaboration, continuous improvement and a commitment to excellence sit at the heart of everything we do, and we are looking for someone who shares these values.

The Role

We are seeking a proactive and relationship-focused Partner Relations Manager to lead and develop our accommodation partner network.

Reporting directly to the Partnership Sales Manager, you will be responsible for managing relationships with both existing and prospective property partners, ensuring our portfolio remains competitive, accurate and aligned with client demand.

As the primary point of contact for accommodation partners, you will play a key role in maintaining strong commercial relationships, identifying new opportunities, negotiating favourable terms and ensuring property information, rates and promotional content are accurately maintained across all platforms.

This role combines relationship management, commercial awareness, portfolio development and operational excellence. You will work closely with Account Management, Marketing and Business Development teams to ensure our partners receive exceptional support while helping deliver the best possible accommodation solutions for our clients.

Key Responsibilities

Partner Relationship Management

• Build, develop and maintain strong relationships with existing and prospective accommodation partners.
  
• Act as the primary contact for partner enquiries, support requests and ongoing account management.
  
• Maintain regular communication with partners to strengthen relationships and identify opportunities for mutual growth.
  
• Conduct regular account reviews and performance discussions.
  
• Represent Checkin Apartments as a trusted and professional partner within the serviced accommodation sector.
  

Portfolio Growth & Development

• Identify and onboard new accommodation partners that complement and strengthen the existing portfolio.
  
• Manage the partner onboarding process from initial discussions through to system setup and launch.
  
• Continuously review portfolio coverage, quality and competitiveness in line with client requirements and market demand.
  
• Research emerging accommodation trends and identify opportunities to expand product offerings.
  

Commercial Performance & Negotiation

• Negotiate commercial agreements, commission structures, rates and promotional opportunities with accommodation providers.
  
• Work with partners to maximise availability, secure competitive pricing and enhance client value.
  
• Review partner performance and identify opportunities to increase production and revenue.
  
• Support strategic initiatives that drive portfolio growth and commercial success.
  

Property Content & Data Management

• Ensure all property content, rates, promotions, facilities and terms are accurately maintained across internal systems, websites and booking platforms.
  
• Regularly audit partner information to ensure accuracy, consistency and compliance.
  
• Manage property updates, new openings, refurbishments and promotional campaigns.
  
• Maintain high standards of data quality and attention to detail across all platforms.
  

Collaboration & Internal Support

• Work closely with Account Management teams to support client requirements and resolve partner-related issues.
  
• Collaborate with Marketing on partner campaigns, content creation, promotional activity and property features.
  
• Support Business Development by identifying suitable accommodation solutions for new opportunities and key accounts.
  
• Share market insights and partner intelligence with the wider business.
  

Property Visits & Industry Engagement

• Schedule and attend regular property visits, familiarisation trips and partner meetings.
  
• Stay informed on new developments, refurbishments and emerging accommodation trends.
  
• Represent the company at industry events, networking functions and partner-hosted events, including occasional evening commitments.
  

Requirements

As a growing team, we value people who are proactive, adaptable, and willing to roll up their sleeves. You'll be comfortable switching between strategic partnership development and the day-to-day tasks needed to deliver outstanding results.

• Minimum of 3 years' experience in a similar agency-side role within travel, serviced apartments, corporate housing or real estate sectors.
  
• Proven ability to build and maintain strong business relationships with external partners and stakeholders.
  
• Excellent communication and interpersonal skills, both written and verbal.
  
• Strong commercial awareness with the confidence to negotiate and influence effectively.
  
• Highly organised with the ability to manage multiple projects, deadlines and priorities simultaneously.
  
• Exceptional attention to detail and commitment to maintaining accurate information across systems.
  
• A proactive, solutions-focused mindset with the ability to identify opportunities and implement improvements.
  
• Comfortable analysing data, reviewing performance metrics and making commercially informed decisions.
  
• Confident using CRM systems, databases and business software platforms.
  
• Experience managing website content or property databases would be advantageous.
  
• Comfortable working with rates, pricing structures and financial information.
  
• Self-motivated and capable of working independently while contributing positively to a collaborative team environment.
  

Benefits

• Basic from £40,000 per annum
  
• Annual Bonus Scheme
  
• 23 days annual leave plus bank holidays
  
• Day off for your birthday
  
• Well connected modern office with refreshments & events
  
• Health Shield cash plan scheme (including optical, dental, wellness allowance) EAP and retail discounts (after probation)
  
• Professional development opportunities
  

The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday based at our 245 Hammersmith Road, London, W6 8PW.

On occasions you may be required to work outside these hours to fulfil your role. No overtime is payable.

Requirements
Desired Experience & Skills Minimum of 3 years booking management experience within corporate travel, serviced apartment agencies, or global relocation. Demonstrable commitment to delivering exceptional, 5-star customer service through thorough research, continuous product knowledge development, and clear, consistent communication. Proven ability to prepare quotations that simplify complex information, ensuring a smooth client engagement process. Proactive in identifying discrepancies, resolving issues, and driving process improvements. Skilled in managing multiple tasks simultaneously, meeting internal and external service level agreements efficiently. Experience overseeing a pipeline of new enquiries and bookings, while providing guidance and support to an account management team member. Application process: Submit Your Application: Email your CV and cover letter to Gavin Pereira at careers@checkinapartments.com. The cover letter should summarise your relevant experience, skills and motivations for the role. Phone Interview: If successful, you will be contacted within 7 days for a phone interview. Assessment: Following the phone interview, if successful you will need to complete an assessment. In-Person Interview: If you pass the assessment, you will be invited to an in-person interview at our Hammersmith office during business hours.