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Bucks & Berks Recruitment PLC
Customer Services ExecutiveBucks & Berks Recruitment PLC • Marlow, Buckinghamshire, Buckinghamshire, UK
Customer Services Executive

Customer Services Executive

Bucks & Berks Recruitment PLC • Marlow, Buckinghamshire, Buckinghamshire, UK
30+ days ago
Job type
  • Full-time
Job description

We are currently recruiting for a Customer Services Agent to join our client's UK HQ in fantastic offices based in Marlow.

As a Customer Services Agent, you will be responsible for managing customer interactions across multiple channels, ensuring a seamless and positive experience from order through to delivery and after-sales support.

This is a fantastic opportunity for someone bright, keen to learn and develop their career in a growing organisation. You may have some previous office based customer service experience or you may come from hospitality or retail. What's most important is your attitude!

£26k plus excellent benefits, hybrid working after probation/training, 9am - 5pm.

Duties include

  • Manage customer enquiries via telephone and digital channels using CRM and contact centre systems
  • Process and manage customer orders
  • Respond promptly and efficiently to general and order-specific enquiries
  • Handle returns and refunds, ensuring all systems are accurately updated
  • Support customers with order tracking and delivery updates
  • Manage complaints professionally, resolving issues or escalating when required
  • Accurately log all customer interactions and actions within the CRM system
Skills/Experience
  • Strong communication skills, both verbal and written
  • Confident handling challenging customer situations with professionalism and empathy
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Customer Services Executive • Marlow, Buckinghamshire, Buckinghamshire, UK

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