This role is key to maintaining those standards overnight. *Key Responsibilities* * Support the Night Manager in overseeing all overnight hotel operations, ensuring Crowne Plaza brand standards for service, safety, and security are upheld at all times. * Act as the main point of contact for guests during the night, assisting with reception duties, switchboard, porterage, and food & beverage service as required. * Monitor night cleaning operations, ensuring all public areas and guest-facing spaces remain clean, presentable, and in line with brand expectations. * Ensure full compliance with fire, health & safety, hygiene, and security procedures across the property. * Assist with night audit processes, revenue checks, and ensure accurate handover to the daytime reception and finance teams. * Provide leadership, guidance, and support to the night team, fostering a positive, professional, and collaborative working environment. * Handle guest queries, concerns, and any incidents promptly and professionally, contributing to continuous improvement in guest satisfaction. *What We Are Looking For* * Previous experience in a night operations, front office, or reception role within a hotel environment. * Strong communication, problem-solving, and leadership skills, with a calm and confident approach. * Ability to work independently and manage responsibilities effectively in a fast-paced, overnight setting. * High attention to detail and a passion for maintaining exceptional service standards. * Good working knowledge of UK licensing laws and hotel policies relating to health, safety, and security. * A proactive, guest-focused mindset aligned with the Crowne Plaza ethos of delivering outstanding service. Troo Benefits * *Food & Beverage Discounts : * Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars. * *Employee Discount Rates* : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio.
Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. * *Employee Assistance Programme* : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Consider it your trusty sidekick in times of need.
Assistant Night Manager - Crowne Plaza Hotel - Marlow, Buckinghamshire • Marlow, Buckinghamshire, United Kingdom
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