Operations Manager

Job Description

An outstanding job opportunity has arisen for an experienced Operations Manager. The position will include daily travel to services in the East of England region to ensure that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives

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The service provides trusted care in the comfort of an individual's home to allow them to stay living there independently also offering a concierge service, hourly care or live-in care. This is an exceptional health care provider and has ambitious plans for the nursing/residential homes in the Norfolk and Suffolk area

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As the Operations Manager your key responsibilities include:

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• Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the company vision and values
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• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets
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• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks
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• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents
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• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner
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• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director
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• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance
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The following skills and experience would be preferred and beneficial for the role:

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• Proven experience in managing operations in a care home or similar healthcare setting
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• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
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• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
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• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
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• Ability to analyse data and make informed decisions to achieve business objectives
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• Knowledge of best practices in quality care and environment for elderly residents
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• Ability to work independently and collaboratively in a fast-paced environment
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• Hold a full UK driving licence
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**NMC registered nurse with relevant post-registration experience, desirable but not essential**

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The successful Operations Manager will receive an excellent salary of £65,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am to 5pm. In return for your hard work and commitment you will receive the following generous benefits:

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*Monthly Car Allowance*

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• Comprehensive induction and training programme.
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• Opportunities for career development and progression
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• Employee Assistance Programme
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• Blue Light Card Scheme
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• Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
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• We'll pay for your full DBS disclosure
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• Excellent performance related bonus
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• 25 days annual leave plus bank holidays entitlement
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Reference ID: 5630

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To apply for this fantastic job role, please call on 0121 638 0567 or send your CV