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Head of Group Operations
edynLondon, England, United Kingdom11 days ago
Job type
- Full-time
Job descriptionCollaborate with senior leadership on growth initiatives, including new openings, refurbishments, and the delivery of industry-leading standards. Lead change management and continuous improvement projects across the portfolio. Operational Oversight Monitor financial KPIs in cost control, guest satisfaction, and revenue generation. Oversee health & safety, risk management, and regulatory compliance. Build the Edyn “ways of working,” including training collateral and SOPs. Drive industry-leading operational excellence across all properties, ensuring Edyn is fit for growth. Team Management Foster a culture of accountability, collaboration, and innovation across property teams. Support talent development, succession planning, and recruitment for key operational roles. Financial & Commercial Performance Support budgeting, forecasting, and financial reporting processes. Identify and implement cost-saving initiatives without compromising quality. Guest Experience & Brand Standards Ensure consistent delivery of lifestyle brand values and service ethos. Deploy brand auditing across properties, ensuring value for both guests and investors. Cross-Functional Collaboration Act as a key stakeholder in systems implementation, digital transformation, and sustainability initiatives. Stakeholder & Owner Relations Deliver clear, data-driven reports on performance, strategy, and key initiatives. Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with business objectives. Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or 10+ years of relevant industry experience. 5+ years of leadership experience in hospitality, ideally multi-site operations. Proven ability to manage budgets and KPIs with strong commercial acumen. Strong leadership and people management skills. Excellent communication, problem-solving, and decision-making abilities. Comfortable with travel and working in a fast-paced, dynamic environment. Executive Full-time Management and Manufacturing Industries : Travel Arrangements
Overview
Head of Group Operations at edyn leads the operational strategy and execution across a portfolio of 30 lifestyle aparthotels. You will be responsible for driving operational excellence, guest experience, profitability, and team performance. Leading a team of three generalist Operations Managers, you will ensure consistency, innovation, and agility across all properties, while aligning with brand standards and business goals.
Location & Hours
Based in the London office, 40 hours per week. Travel to other group sites across the UK and Europe will be required as needed.
Key Responsibilities
- Strategic Leadership
Develop and implement group-wide operational strategies to enhance performance and guest satisfaction.
Ensure consistent delivery of brand standards, service quality, and compliance across all aparthotels.
Lead, coach, and develop the three Operations Managers to ensure high performance and engagement.
Work with Finance and Revenue teams to optimise profitability and cost control.
Champion a guest-centric culture across all properties.
Partner with Marketing, HR, IT, and Development teams to align operations with broader business goals.
Act as the primary point of contact for ownership groups, ensuring transparency and trust.
Qualifications & Experience
Education
Experience
Seniority level
Employment type
Job function
London, England, United Kingdom 19 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 2 weeks ago
London Area, United Kingdom $105,000.00-$115,000.00 2 weeks ago
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Group Head Of • London, England, United Kingdom
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