Head of Operations

Role : Senior Operations Manager

Reports into : Head of Operations - Entertainment

Location : London

Contract Type : Full Time, Permanent, 42.5 hours per week

Who we are :

Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks, Drumsheds, Exhibition and Magazine in London, Depot in Manchester and Brooklyn Storehouse in New York.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team :

Broadwick Live are home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals.

What we’re looking for :

We’re looking for an exceptional and highly organised Senior Operations Manager to join the Broadwick Live team and take a lead role in shaping and delivering operations at our flagship venue, Drumsheds, setting the benchmark for operational excellence across the portfolio and the wider industry. Reporting directly to the Head of Operations - Entertainment, you will be a key operational lead responsible for planning and delivering live events at scale, ensuring seamless coordination across internal departments, external promoters, and suppliers.

You’ll manage show operations from end-to-end, from pre-production and build, through to live delivery and break, while leading a team of direct reports, producing detailed documentation, and maintaining a culture of safety, efficiency, and excellence throughout. You’ll be central to the continuous improvement of operational processes and post-event reporting, playing a vital part in shaping the experience for artists, guests, and teams on site.

What you’ll be responsible for :

Event Operations – Drumsheds / Flagship Venue

• Lead the planning and safe delivery of all events at Drumsheds in collaboration with the Head of Operations - Entertainment.
• Oversee site readiness and infrastructure planning, ensuring the venue is operationally prepared ahead of every event.
• Deliver and lead key event briefings and debriefs, ensuring teams are aligned and feedback is actioned.
• Act as a key contact on site for suppliers, tour managers, production teams, and contractors.
• Support in the enforcement of licensing conditions and safety standards as outlined in the Premises Licence and Event Safety Plans.
• Be on-site throughout build, live and break, leading the operations team in real time.
• Manage pre-event planning sessions and contribute to SAG and external stakeholder engagement as required.
• Drive constant operational improvements and proactively identify efficiencies and improvements to enhance guest experience and operational resilience.

Documentation & Reporting

Team Leadership

Suppliers & Stakeholders

Commercial & Financial Awareness

You’ll need to have :

Nice to have :

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