Business Support Coordinator

Overview

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

This role supports the Project Officers in the design, development, collation, management, analysis and delivery of performance management information, in order to drive performance and efficiencies in the Criminal Justice Department.

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. In this role you will support the Project Officers in the design, development, collation, management, analysis and delivery of performance management information, to drive performance and efficiencies in the Criminal Justice Department.

• Be a competent systems user (eg. Niche, Microsoft 365) responsible for managing the development and testing of business processes relating to force systems.
• Lead the development, collection, verification and presentation of project, performance and management information.
• Ensure decision making is supported by accurate evidence.
• Prepare presentations, reports and briefing documents, and assist in the co-ordination and assessment of these.
• Lead on the design and implementation of the technical aspects of projects, working with project leads and providing specialist advice.
• Ensure ongoing liaison with partner agencies, such as the Home Office, HMICFRS, Probation, CPS and many others, regarding core system administration.
• Identify and problem-solve systems / process issues or improvements, negotiating with partners to resolve and minimise the impact on core business.
• Lead the management and control of Freedom of Information requests and HMICFRS inspection work on behalf of the department, ensuring compliance with statutory deadlines and requirements.
• Act as a Single Point of Contact (SPOC) to practitioners and the Performance Information Unit providing specialist advice and guidance on systems utilisation to enhance performance and efficiency.
• Using both technical and business knowledge, act as a link between specialist departments within the organisation in relation to problem solving and continuous development of police processes.
• Undertake other duties as appropriate to the grade and character of work as may be reasonably required.

Qualifications

Skills & Experience

Knowledge & Experience

Skills

Why Work With Us?

Policing is an exciting 24 / 7 business and we all have commitments outside work. We are invested in supporting people to balance their life with work and we encourage flexible working. This is a hybrid working role, accommodating working from other locations and working from home, alongside the primary role location : Sussex Police HQ, Lewes. This gives you the opportunity to manage your own diary and work wherever you give the best service to the public.

We take pride in looking after our people and offer a variety of benefits;

Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police

Further Information

For Further Information, Please Contact :

Project Officer Penny Slater

Project Officer Donna Jago-Barnes

Diversity Statement

We are only as good as our people. It’s important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you. Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police.

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam / junk folders so please ensure this is checked regularly. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note not all jobs are available for internal candidates across both Forces. Recruitment principles include : vacancies in collaborated units are available to all officers and staff across both Forces; vacancies in non-collaborated units are only available to officers and staff within the Force unless advertised externally; if the vacancy is advertised externally and an officer or staff from the other Force is successful it will result in a transfer of employment.

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff are eligible to apply for internal advertised posts.

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