Business Support Manager

Business Support Manager / Office Manager Location : Hammersmith, London Benefits Company pension plus discount perks

Healthy amount of holiday of 25 days + BH

Company Social Events

Supported Training

Onsite parking

• Please note this role is an on-site role with currently no remote working option

Company Overview ENDERSHAM LIMITED is a Commercial Cleaning and Specialist Cleaning company based near Hammersmith Tube in London. We are highly efficient in contract cleaning, providing commercial cleaning services across London since 1975. We fully recognise that our people are our number one asset and they have made a huge contribution to our years of success! Endersham are very proud of staff retention, some working for us for over twenty years.

At Endersham we are genuinely customer-focused and have a real desire to firstly understand and then deliver precise cleaning requirements according to our clients needs. Our environmental focus also helps our clients achieve sustainability and corporate social responsibility targets. Most of our business is sourced from relationships with managing agents of which have strong client retentions.

Purpose of the Role We are urgently seeking to recruit a driven, ambitious and enthusiastic Business Support Manager or Office Manager with a proven track record of supporting a fast-paced operational environment and who can make the role their own from day one!

Key Responsibilities Health & Safety (H&S) Create and update risk assessments and COSHH documentation for internal and external r ecords.

Manage accident reporting and maintain records and or folders or signage.

Provide administrative support to promote a strong safety culture that ensures Health & Safety compliance at all times within HQ and at our valuable client sites.

Permit Bookings for subcontractors as and when needed.

HR Assist with onboarding and induction processes for new employees.

Maintain employee records and ensure compliance with data protection policies.

Support with scheduling training sessions and monitoring attendance

Operations / Office Manage and oversee the smooth running of the office, ensuring a productive operational working environment.

Main point of contact for incoming calls, deliveries and all visitors.

Manage cleaning supplies for for all client requests.

Manage client supply chain portals / questionnaires.

Provide general administrative support including document preparation, filing and issuing out of various records.

Champion company fleet and admin such as parking, H&S vehicle inspections and mileage reports.

Champion client portal management to ensure requests are updated in a timely manner.

Disperse waste and recycling reports when readily available to clients.

Manage HQ utility service providers i.e. British Gas.

Champion Oyster card management i.e. top ups as and travel card issues as and when needed.

Uniform management and ordering.

Coordinate monthly meetings, prepare agendas and take minutes.

Coordinate company social events

IT & Systems Support : Assist with basic IT troubleshooting and liaise with our external IT support providers to rectify IT issues in a timed manner.

Maintain accurate records of company assets and software licenses.

General

Handle correspondence emails and telephone inquiries from clients, account managers and suppliers in a professional manner.

Develop and streamline administrative processes to improve efficiency on client sites and within HQ.

Ensure annual insurance renewals are completed and dispersed to those that need certified copies.

Ad-hoc tasks as required to support the Senior Management Team and CEO.

Skills and Experience Minimum of 2 years experience in a proven background working in a fast paced environment such as a Business Support / Office Manager or similar role.

Confident in your knowledge, tenacious and determined to get the job done.

Strong interpersonal skills with the ability to create and maintain effective working relationships with people of all levels.

Strong organisational and management skills when working under pressure.

Excellent presentation, verbal and written communication skills and has an exceptional attention to detail.

Sound experience working with Microsoft 365.

Ability to create and manage operational reports.

Experience in being the heart of all office and operational administration.

Desired Skills and or experience (but not essential) :

Previously worked in a Cleaning and or FM Industry.

IOSH certified.

First Aider or Fire Marshal certified.

Spanish speaking.

Interested? Then please apply NOW!

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