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Jobs in Hanworth park, greater london, united kingdom
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ALS Recruiting SolutionsHanworth, Greater London, United Kingdom- Full-time
Key Account Manager – Freight Forwarding (Heathrow Area)Salary : £35,000 - £46,000 + CommissionLocation : HeathrowWorking Hours : 09 : 00 – 17 : 00, Monday to Friday (occasional out-of-hours work from home)Experience Required : 10+ years in UK Freight Forwarding (No sponsorship available)Are you a seasoned Freight Forwarder with deep expertise in airfreight imports and a passion for delivering high-quality customer service? Join our team as a Key Account Manager and play a vital role in managing time-critical shipments for a diverse portfolio of clients, including perishable goods and ship spares in transit.Role OverviewYou’ll predominantly manage airfreight imports, but the role also involves handling road freight imports / exports and courier shipments. Our clients rely on fast, efficient, and accurate service, and you’ll ensure their shipments arrive on time, every time.Responsibilities
- Customs Clearance : Handle airfreight shipments using CDS (operating system : Sequoia).
- Documentation : Process road freight exports / imports, including raising T1 documents.
- Cargo Coordination : Work with handling agents at Heathrow (LHR) to release cargo.
- Logistics Management : Arrange collections from LHR and deliveries nationwide.
- Client Quoting : Provide clients with competitive and accurate quotes.
- Administration : Raise invoices and process supplier invoices for payment.
- Customer Service : Maintain our high standards of quality service.
- Troubleshooting : Resolve any issues that may arise with shipments.
- Attention to Detail : Ensure every step of the process is accurate and efficient.Skills & Experience Required
- 10+ years’ experience within the freight forwarding industry.
- Strong import customs experience, especially with airfreight.
- Familiarity with time-critical shipments (e.g., perishable goods, pharma, ship spares).
- Knowledge of all transport modes : air, road, sea, and courier.
- Experience with UK Freight Forwarding processes (essential).
- A thorough understanding of quality customer service.
- Import / Export customs experience, particularly in raising T1 documents.What's in it for you?
- Competitive Salary : £35,000 - £46,000 depending on experience.
- Bonus Structure : 10% of your annual salary if the business sales target is met / exceeded.
- Be part of a growing company where your contributions directly impact our success