Key Account Manager

Key Account Manager – Freight Forwarding (Heathrow Area)Salary : £35,000 - £46,000 + CommissionLocation : HeathrowWorking Hours : 09 : 00 – 17 : 00, Monday to Friday (occasional out-of-hours work from home)Experience Required : 10+ years in UK Freight Forwarding (No sponsorship available)Are you a seasoned Freight Forwarder with deep expertise in airfreight imports and a passion for delivering high-quality customer service? Join our team as a Key Account Manager and play a vital role in managing time-critical shipments for a diverse portfolio of clients, including perishable goods and ship spares in transit.Role OverviewYou’ll predominantly manage airfreight imports, but the role also involves handling road freight imports / exports and courier shipments. Our clients rely on fast, efficient, and accurate service, and you’ll ensure their shipments arrive on time, every time.Responsibilities

• Customs Clearance : Handle airfreight shipments using CDS (operating system : Sequoia).
• Documentation : Process road freight exports / imports, including raising T1 documents.
• Cargo Coordination : Work with handling agents at Heathrow (LHR) to release cargo.
• Logistics Management : Arrange collections from LHR and deliveries nationwide.
• Client Quoting : Provide clients with competitive and accurate quotes.
• Administration : Raise invoices and process supplier invoices for payment.
• Customer Service : Maintain our high standards of quality service.
• Troubleshooting : Resolve any issues that may arise with shipments.
• Attention to Detail : Ensure every step of the process is accurate and efficient.Skills & Experience Required
• 10+ years’ experience within the freight forwarding industry.
• Strong import customs experience, especially with airfreight.
• Familiarity with time-critical shipments (e.g., perishable goods, pharma, ship spares).
• Knowledge of all transport modes : air, road, sea, and courier.
• Experience with UK Freight Forwarding processes (essential).
• A thorough understanding of quality customer service.
• Import / Export customs experience, particularly in raising T1 documents.What's in it for you?
• Competitive Salary : £35,000 - £46,000 depending on experience.
• Bonus Structure : 10% of your annual salary if the business sales target is met / exceeded.
• Be part of a growing company where your contributions directly impact our success