Customer Service Representative – Hybrid Work | Edinburgh

Customer Service Representative – Hybrid Work | Edinburgh

Lloyds is seeking a Customer Service Representative to join a client’s team in Edinburgh. This hybrid role offers a flexible work environment, allowing you to balance office and remote work. Ideal candidates will possess a strong customer focus and the ability to manage customer queries with professionalism, care, and diligence.

As a Customer Service Representative, you’ll play a key role in delivering exceptional service to customers, ensuring their needs are met efficiently. If you’re dedicated to providing high-quality customer support and seeking an opportunity to work with a leading global workforce solutions provider, apply now!

Position : Customer Service Representative

Salary : £14.02 per hour

Job Type : Full Time

Location : Edinburgh (Hybrid)

About the Role

Hours : Monday – Friday, 7 hour shifts between 8am-6pm.

Hybrid Working : 2 days per week in the office after training.

Contract Type : Temporary – 12 months.

Start Date : Flexible start dates in March and April 2025.

Lloyds are recruiting now for Customer Service roles supporting the UK’s largest Banking Group. As a Customer Service Representative, you’ll be handling complex enquiries mainly by phone. You’ll need experience of speaking to customers and have compassion and a desire to do the right thing for them.

An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you to develop in your role.

As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.

Responsibilities :

• Provide first class service to customers by acting as a first point of contact for any queries or requests by phone.
• Strive to resolve queries at the first point of contact, from password resets to more in depth statement queries.
• Handle requests for information or changes to details quickly and securely.
• Ensure all information is recorded efficiently and accurately.
• Deal with situations with care and empathy.
• Put the customer first at every opportunity.

Requirements :

At our client’s organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Required Documents

Application Process

To apply for this role, please visit HERE

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