Team Manager, Hybrid - Edinburgh

Team Manager, Hybrid - Edinburgh

Summary of the role

A FCA regulated life & pensions service provider are seeking a dedicated Team Manager to join the company. They are looking for someone to play a pivotal role in coaching, motivating, and inspiring their Customer Operations Representatives to deliver outstanding service to their customers. This is more than just a managerial role? it's about empowering your team to succeed while driving continuous improvement and ensuring we meet their operational goals.

What you'll be doing

• Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
• Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
• Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
• Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
• Use data analytics to make informed decisions, track performance, and identify areas for team development.
• Develop and implement training plans to ensure your team's skills are always aligned with business needs.

Co...