Application Support Administrator

About the role

The Application Support Administrator is responsible for raising and tracking issues for our core platform applications, working closely with our technology suppliers to deliver positive outcomes for users. The role involves collaborating with platform suppliers to ensure they meet their obligations to the business and customers.

Key skills include excellent communication, strong organisational skills, and the ability to work under pressure and meet deadlines. The role requires prioritising work effectively with suppliers to ensure timely results, working collaboratively with stakeholders across the business and technology teams, and clearly articulating complex ideas to both technical and non-technical audiences.

In this role, you will :

• Review incoming support issues for accuracy, prioritise, and process according to SLA standards.
• Raise and progress issues with technology suppliers.
• Track and report on existing issues.
• Maintain the quality and accuracy of issues.
• Close issues with stakeholder agreement and documentation.
• Document support procedures and knowledge articles.
• Identify risks proactively.
• Build and maintain relationships with internal users, ensuring excellent service.

About you

You are organised, thorough, and always seeking to improve tasks and activities. You enjoy helping others, providing excellent customer service, and analyzing patterns to achieve excellence. You are committed to continuous improvement and learning, thrive in collaborative environments, and are trusted to take responsibility.

Desired skills and knowledge include :

About us

We are Nucleus Financial Platforms, dedicated to making retirement more rewarding. We value our people, fostering a culture of partnership, collaboration, and social responsibility. Our goal is to create a customer-centric platform with a positive, rewarding work environment.

Inclusion and diversity

We are committed to inclusion and diversity, embedding these principles into our culture. We believe a diverse team brings broader perspectives, better problem-solving, and reflects our customer base. We offer benefits like a non-contributory pension, bonus, parental leave, health initiatives, and flexible working.

Interested in learning more? Contact us for further details about the role and our company.

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