Service Designer (6 Month FTC)

Our client is a national law firm with a local heart. But they’re more than lawyers and financial experts – they’re people helping people navigate life’s ups and downs.

Recognised among the Best Workplaces for Wellbeing, they champion diversity, sustainability, and community investment. Here, your voice shapes tomorrow’s client experience.

As a Service Designer (6-month FTC), you’ll be the expert driving better client journeys. Using insight and research, you’ll :

• Lead workshops, map journeys, and pinpoint how to remove friction.
• Turn pain points into plans, blueprints, and tangible improvements.
• Influence teams across Client Experience, Insight, Marketing, and Change.
• Champion the client’s voice at every table, from senior meetings to frontline services.
• Keep an eye on trends and competitors, ensuring the firm stays one step ahead.
• This is strategic, hands-on work. You’ll juggle multiple projects, validate ideas with real feedback, and embed meaningful change that clients can feel.

The ideal candidate will have :

Strong experience in service design and a proven record transforming customer journeys.

You’re a master of design thinking, journey mapping, and turning complexity into clarity.

Experience within the professional services / law / financial services sector.

Please note, we are looking for someone who can start immediately / by August at the latest.