Junior Client Success Manager

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StackAdapt is a self-serve advertising platform specializing in multi-channel solutions including native, display, video, connected TV, audio, in-game ads, and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. Founded with a vision to be more than just an advertising platform, it’s a hub of innovation, imagination, and creativity.

You’ll play an integral role in post-sales client relationships, focusing on user adoption of the platform, campaign management, client retention, and account expansion. You’ll collaborate closely with the Growth Sales Team, Client Service support teams, and other cross-functional teams to maximize campaign ROI. This role also involves using your RTB / Programmatic media buying experience to recommend optimizations and develop unique solutions to ensure client satisfaction.

StackAdapt is a Remote First company, open to candidates located anywhere in the UK.

What you'll be doing :

• Act as the main point of contact for your portfolio of clients across various verticals.
• Advise clients on effective campaign strategies within the StackAdapt platform.
• Ensure client campaigns are successful by providing regular reports, strategic recommendations, and optimizations to meet KPIs.
• Onboard new clients, providing training, support, and resources for self-serve use.
• Drive retention and growth by helping clients maximize platform capabilities.
• Resolve customer inquiries within established SLAs.
• Assist in creating support documentation for common challenges.

What you'll bring :

We value diversity and inclusion. No matter who you are, where you come from, or your gender identity, you are welcome at StackAdapt. If you require accommodations during the interview process, please let our Talent team know.

About StackAdapt

Recognized for our diverse, supportive workplace, high-performing campaigns, and award-winning customer service, we have received numerous accolades including :

Additional Information

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