Junior Client Success Manager

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads, and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. StackAdapt was founded with a vision to be more than an advertising platform; it’s a hub of innovation, imagination, and creativity.

You’ll play an integral role in post-sales client relationships related to user adoption of the StackAdapt platform, campaign management, client retention, and account expansion opportunities. You’ll work closely with the Growth Sales Team, Client Service support teams, and other cross-functional teams to maximize the campaign ROI for our customers. Additionally, this role will leverage your RTB / Programmatic media buying experience to recommend optimizations to clients and develop unique solutions to ensure client satisfaction with campaign performance.

StackAdapt is a Remote First company, open to candidates located anywhere in the UK.

What you'll be doing :

• Act as the main point of contact for your portfolio of clients across various verticals.
• Advise clients on effective campaign strategies within the StackAdapt platform.
• Ensure successful client campaigns through regular reporting, strategic recommendations, and optimizations to meet KPIs.
• Onboard new clients, providing training, support, and resources for self-serve platform usage.
• Drive retention and growth by helping clients maximize their use of StackAdapt’s capabilities.
• Resolve customer inquiries within established SLAs.
• Assist in creating support documentation for common challenges.

What you'll bring to the table :

At StackAdapt, we celebrate diversity and inclusivity. Regardless of who you are, where you’re from, who you love, your faith, disability (or superpower), ethnicity, or gender identity (feel free to share pronouns), you are welcome here. If you need accommodations during the interview process, please inform our Talent team.

About StackAdapt

We are recognized for our diverse and supportive workplace, high-performing campaigns, award-winning customer service, and innovation. Our accolades include :

LI-Remote

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