3rd Line Engineer

The Role, We have an exciting opportunity for a 3rd Line Engineer to become an integral member of a dynamic & highly skilled engineering team. The team shares responsibility for maintaining customer systems, resolving day to day issues with the client’s customers’ ICT. Responsibilities :

• Build, install and maintain customer’s ICT systems to the highest levels of performance.
• Record all hardware / software concerns raised by clients immediately.
• Maintain and promote a high level of professional behaviour and customer care.
• Be an ambassador of the Company by maintaining positive communications with all internal and external contacts.
• Maintain and improve technical skills and qualifications as may be appropriate through Continuous Professional Development (CPD).
• Maximising business opportunities and securing profitable growth for the company.
• Comply with and promote vendor best practise and our business processes.
• Contribute to the development of junior team members.
• Continually review the performance and efficiency of ICO business processes
• Review the performance and efficiency of ICO’s solution stack (products and services Skills Required :
• Experience working as a 3rd Line Support Engineer in a similar role.
• Proficient in installation, configuration and administration of Microsoft desktop and server operating systems.
• Installation, ...