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3rd Line Engineer

3rd Line Engineer

IF RecruitmentIpswich, Suffolk, United Kingdom
17 days ago
Job type
  • Full-time
Job description

The Role, We have an exciting opportunity for a 3rd Line Engineer to become an integral member of a dynamic & highly skilled engineering team. The team shares responsibility for maintaining customer systems, resolving day to day issues with the client’s customers’ ICT. Responsibilities :

  • Build, install and maintain customer’s ICT systems to the highest levels of performance.
  • Record all hardware / software concerns raised by clients immediately.
  • Maintain and promote a high level of professional behaviour and customer care.
  • Be an ambassador of the Company by maintaining positive communications with all internal and external contacts.
  • Maintain and improve technical skills and qualifications as may be appropriate through Continuous Professional Development (CPD).
  • Maximising business opportunities and securing profitable growth for the company.
  • Comply with and promote vendor best practise and our business processes.
  • Contribute to the development of junior team members.
  • Continually review the performance and efficiency of ICO business processes
  • Review the performance and efficiency of ICO’s solution stack (products and services Skills Required :
  • Experience working as a 3rd Line Support Engineer in a similar role.
  • Proficient in installation, configuration and administration of Microsoft desktop and server operating systems.
  • Installation, configuration, and administration of MS cloud technologies (O365 and Azure).
  • Knowledge of LAN & WAN networking technologies (preference for Cisco and Draytek routers, HP switches, Watchguard firewalls)
  • Knowledge of device, network, and internet security.
  • Knowledge of HP Server hardware.
  • Microsoft & other vendor certifications would be advantageous.
  • Excellent telephone manner and face to face interpersonal skills
  • Good literacy skills.
  • Ability to perform under pressure.
  • Possess a driving licence This is an office based role
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3Rd Line Engineer • Ipswich, Suffolk, United Kingdom