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Information Technology Support Engineer

Information Technology Support Engineer

JR United KingdomIpswich, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

The provided job description is comprehensive and well-structured, but it can benefit from improved formatting for better readability and engagement. Minor adjustments to HTML tags will enhance clarity and flow. Here is a refined version :

Information Technology Support Engineer, Ipswich

Client : Morson Talent

Location : Ipswich

Job Category : Other

EU work permit required : Yes

Job Views : Posted :

23.05.2025

Expiry Date : 07.07.2025

Job Description : Role Overview :

This is a hands-on 2nd / 3rd line support role for a highly secure nuclear facility, ideal for a seasoned Infrastructure Engineer with broad technical expertise, especially in Microsoft technologies, virtualization, and end-user computing (EUC). The successful candidate will be instrumental in maintaining, supporting, and enhancing critical IT services on-site, drawing from a deep background in server builds, virtual environments, SCCM, patching, and EUC deployments.

Key Responsibilities :

  • Operational Support in a Regulated Environment : Provide direct technical support for outage events, infrastructure updates, and operational continuity. Support mission-critical systems and respond to incidents swiftly within a high-security, high-regulation environment.
  • 2nd / 3rd Line Incident Resolution & Infrastructure Support : Resolve escalated IT incidents across a wide range of systems, including Windows Server (2008R2–2019), Microsoft 365, VMware, and VDI platforms. Troubleshoot and optimize infrastructure configurations and applications.
  • End-User Computing (EUC) Deployment & Lifecycle : Execute desktop / laptop imaging, OS and application deployments, endpoint security, and Intune / SCCM patch automation in line with site policies.
  • Virtualization and Infrastructure Projects : Assist with ongoing infrastructure upgrades, including ESXi host builds, VDI implementation (Horizon), and server migrations. Leverage VMware vSphere, Vcenter, and Hyper-V to manage VM lifecycles.
  • Asset and Configuration Management : Maintain up-to-date asset inventories and system configurations in alignment with client’s ITIL-based governance frameworks.
  • Collaboration and Documentation : Work alongside architects, stakeholders, and vendors. Create and maintain technical documentation (build guides, SOPs, and process flows).

Ideal Profile / Skills Required :

  • Broad Experience : 5+ years in IT across infrastructure engineering, support, and project implementation within government, energy, and defense sectors.
  • Systems & Server Expertise : Microsoft Server (2008R2 to 2019), Active Directory, Group Policy, DNS / DHCP, Exchange 2016, SCCM / MECM, Powershell scripting.
  • Cloud & Identity : Azure AD, O365, ADFS, Intune, and basic Azure management experience.
  • Virtualization : Skills with VMware vSphere (6.5–8), VDI (Horizon, AppVolumes), Hyper-V, VMM. Experience building out full environments from scratch.
  • Networking & Security : Familiarity with switching, routing, TCP / IP, endpoint encryption (McAfee EPO), Nessus vulnerability remediation.
  • Tools & Automation : SCCM, Intune, WSUS, App packaging (PSADT), SQL, Robocopy, and compliance reporting.
  • ITIL Framework : Working knowledge of service management and SLA-driven environments.
  • Hardware Proficiency : Strong break / fix skills with HP, Dell servers and workstations; experience with routers, switches, printers, and thin clients.

    • Additional Information :

  • This role is site-based at a secure nuclear facility and requires adherence to stringent safety, operational, and data handling protocols.
  • Applicants must be proactive and self-driven , capable of working both independently and in collaboration with multi-disciplinary teams, including client stakeholders and third-party vendors.
  • Experience in military, defense, or critical national infrastructure environments is highly desirable.

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    Information Technology Support Engineer • Ipswich, England, United Kingdom