2nd Line Support Analyst

Job Description

2nd Line Support Technician required. My client are experts in corporate IT Support, providing managed IT services to small and medium sized businesses throughout the East of England and Greater London. They specialise in providing first class service on a full range of practical IT solutions in a clear and precise way.

They are now looking for an experienced 2nd Line Support Technician to join their team based in Ipswich. The successful candidate must have a full UK driving license as you will need to complete regular site visits for customers.

This is a great opportunity to hone and develop your IT skills. If you have a thirst or knowledge, then the sky is your limit for your professional and personal growth. You will have the opportunity to work on various client infrastructures and networks, and progress into a 3rd line role.

Position Overview

• Troubleshoot and respond to 2nd line IT Support escalations via the Zendesk
• Work with the Technical Director, Service Manager and 1st & 3rd Line Teams
• Implement solutions to improve the IT estate of our clients
• Implement solutions for internal projects to help us deliver super service
• Continuously improve knowledge and understanding across the various software & hardware technologies supported by the team.
• Travel to customer sites when required.
• Configure and resolve issues with O365, Windows computers, Servers and MACs.
• Network troubleshooting

Position Requirements

Position Remuneration