Service Desk Analyst (Polish Speaker)

Service Desk Analyst (Polish speaking) – IT Consultancy – £17 / 19 per hour Inside IR35 – Fully Onsite

A previous technical background is NOT essential to apply for this role. Strong customer / call handling experience is required.

Overview :

I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities :

Communicate clearly and transparently with customers, keeping them informed and confident in the service

Work within established policies and procedures to ensure high standards and compliance

Seek opportunities to enhance the customer experience by identifying improvements to existing processes

Manage incidents involving vulnerable customers with care and sensitivity

Record, investigate and resolve customer complaints promptly, aiming for first-time resolution

Report any policy or process breaches swiftly and accurately

Use various tools and platforms to maintain effective communication with customers

Identify issues through clear and confident communication, and deliver timely, appropriate resolutions

Use active lis...