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Service Designer

Service Designer

RNIDRemote, GB
30+ days ago
Salary
£41,000.00–£45,000.00 yearly
Job type
  • Permanent
  • Remote
Job description

What you will be doing

As a Service Designer in the Digital and Innovation capability, you will be joining a team who :

  • Design, build and iterate services and products, but are not limited to digital
  • Work on discoveries, prototypes and continuous improvements that span the charity
  • Translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel

We are one team with a shared purpose, but you will work iteratively in cross-functional teams made up of people from across the charity to bring impactful and meaningful work to life. You will work closely with senior colleagues.

Service designers need to be passionate about designing the end-to-end journey of a service to help users complete their goal and for the charity to deliver on its strategy.

At RNID, our service designers :

  • work with programme and capability leads to develop design concepts
  • have responsibility across complex services
  • help set direction and embed good practice within teams
  • make important decisions based on research and understand how this research impacts others
  • To do this you’ll be deploying your skills and experience in these key areas :

    Communicating information by listening to the needs of stakeholders and managing their expectations

    Digital perspective by being responses to changes in technology and being able to design services that meet users’ needs in the digital environment

    Evidence and context-based design , generating multiple solutions to a problem and testing them

    Leadership and guidance by contributing to best practice in service design models, making complex decisions and resolving conflicting stakeholder views.

    Prototyping in all its forms by working with colleagues, soliciting prototypes, testing, establishing design patterns and iterating them.

    Strategic thinking by evaluating current strategies to ensure organisational requirements are being met and exceeded where possible, whilst understanding the constraints we operate in.

    User focus by translating user needs and research, representing users internally understanding the difference between user needs and the desires of the user, defining the approach to understand the user stories and offering recommendations for the best methods to be used.

    What we can offer you

    Your benefits include :

  • 28 days annual leave plus all bank holidays
  • Plus 2 wellbeing days for extra flexibility
  • Sickness benefit entitlement from day 1
  • Fully remote working with no core hours
  • 26 remote working allowance every month
  • Three in person whole staff conferences a year
  • Pension scheme with 4% employer contribution
  • Employee assistance programme that provides counselling sessions
  • Additional benefits for maternity, paternity and adoption
  • Hospital Saturday Fund health benefit
  • Access to an event ticketing platform
  • Our commitment to diversity

    We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.

    Disability Confident

    is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.

    RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.