What you will be doing
As a Service Designer in the Digital and Innovation capability, you will be joining a team who :
We are one team with a shared purpose, but you will work iteratively in cross-functional teams made up of people from across the charity to bring impactful and meaningful work to life. You will work closely with senior colleagues.
Service designers need to be passionate about designing the end-to-end journey of a service to help users complete their goal and for the charity to deliver on its strategy.
At RNID, our service designers :
To do this you’ll be deploying your skills and experience in these key areas :
Communicating information by listening to the needs of stakeholders and managing their expectations
Digital perspective by being responses to changes in technology and being able to design services that meet users’ needs in the digital environment
Evidence and context-based design , generating multiple solutions to a problem and testing them
Leadership and guidance by contributing to best practice in service design models, making complex decisions and resolving conflicting stakeholder views.
Prototyping in all its forms by working with colleagues, soliciting prototypes, testing, establishing design patterns and iterating them.
Strategic thinking by evaluating current strategies to ensure organisational requirements are being met and exceeded where possible, whilst understanding the constraints we operate in.
User focus by translating user needs and research, representing users internally understanding the difference between user needs and the desires of the user, defining the approach to understand the user stories and offering recommendations for the best methods to be used.
What we can offer you
Your benefits include :
Our commitment to diversity
We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.
Disability Confident
is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.
RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.