3rd Line IT Technician

Salary : £38,000 PA

Hours of Work :  08 : 00 - 16 : 30

Benefits :   25 days holiday, company pension scheme, sage benefits

Disclaimer : Applicant must have the right to work in the UK, no sponsorship available.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK, and are looking for a 3rd Line IT Technician to be based at one of our client sites.

Key Tasks

1.      ICT Support Service on-site

• Under the guidance of the Network Manager : Provide specialist ICT support that ensures the school / centre establishes and maintains high quality learning facilities.
• Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must.
• Use specialist skills / training / experience to support school / centre's staff & pupils ICT requirements.
• Maintenance of specialist equipment, check for quality / safety, undertake specialist repairs / modifications within own capabilities and arrange for other repairs / modifications to be carried out by others.
• Demonstrate and assist in the safe and effective use of specialist equipment / materials.
• Provide specialist advice and guidance as required to School / Centre.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Implement agreed work programmes / practices under the guidance of Senior Staff.
• Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• Mentor junior colleagues
• To be aware of the school / centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this.

2.      Technical Expertise

3.      Processes

4.      Checks

5.      Holiday Work

6.      Other

Work Experience Requirements

Education Requirements