Field Operations Coordinator
Worthing, West Sussex
£26,260 per year plus performance-based bonus
Full time, Permanent
Join Abbie, Issy, Tara, Emily and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.
On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.
If you're ready to make a meaningful impact, we’d love to have you on board.
What we can offer you in return
- A competitive salary of £26,260 per year
- Annual performance based bonus of £3,000 per year (paid quarterly)
- Four free Health Assessments per year, which can be used by yourself, family or friends
- A further 50% off any additional testing
- 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days
- Sophos@Home protection
- EAP Scheme
- Company sick pay scheme
- Enhanced family leave
- Life Insurance
- Employee referral bonus scheme of up to £1,000
- Matched company pension (up to 5% or up to capped amount)
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership
- Home office allowance – yearly allowance of £130 to make working from home more comfortable!
- After qualifying period & subject to terms and conditions and / or eligibility.
You’ll be responsible for…
Efficiently Manage Tickets : Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA's.Be the First Point of Contact : Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.Organise and Prioritise : Take charge of your daily workload, setting priorities to ensure smooth operations.Research and Resolve : Investigate and answer queries, collaborating with other departments as needed to take appropriate action.Coordinate Accommodation : Book hotel accommodation for the Field Team, working towards KPI's to minimise costs.Collaborate with the Results Team : Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.Ensure Smooth Clinic Operations : Liaise with team members to maintain the smooth running of clinics.Support Resource Planning : Assist with rota requests, cancellations, reschedules, and sickness cover.Review and Approve : Oversee timesheets and expenses, ensuring they are completed and approved.Support HAS Managers : Take notes during key investigations and disciplinary meetings.Stay Informed : Regularly update your knowledge on field regulations, company products, processes, and procedures.Why Join Us?
Impactful Work : Your role is crucial in ensuring our Field Team operates efficiently and effectively.Collaborative Environment : Work closely with various teams and departments, fostering a supportive and dynamic workplace.Professional Growth : Opportunities for continuous learning and development in a fast-paced environment.Competitive Benefits : Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.There may be on call requirements for this roleThe Hours
Full time – 37.5 hours per week totalPermanentHybrid – minimum of 1-2 days in our Worthing Head Office per weekAble to work any days between Monday to SundayAble to work any times between 6am and 10pm10 hour shifts, 4 days on, 3 days off.Rotational rota working earlies, lates and weekends#J-18808-Ljbffr