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Field Operations Coordinator

Field Operations Coordinator

Bluecrest Health Screening LimitedBrighton, England, United Kingdom
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Field Operations Coordinator

Worthing, West Sussex

£26,260 per year plus performance-based bonus

Full time, Permanent

Join Abbie, Issy, Tara, Emily and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.

If you're ready to make a meaningful impact, we’d love to have you on board.

What we can offer you in return

  • A competitive salary of £26,260 per year
  • Annual performance based bonus of £3,000 per year (paid quarterly)
  • Four free Health Assessments per year, which can be used by yourself, family or friends
  • A further 50% off any additional testing
  • 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days
  • Sophos@Home protection
  • EAP Scheme
  • Company sick pay scheme
  • Enhanced family leave
  • Life Insurance
  • Employee referral bonus scheme of up to £1,000
  • Matched company pension (up to 5% or up to capped amount)
  • Cycle to Work Scheme
  • Employee Charity Sponsorship Scheme
  • Discounted Gym Membership
  • Home office allowance – yearly allowance of £130 to make working from home more comfortable!
  • After qualifying period & subject to terms and conditions and / or eligibility.

You’ll be responsible for…

  • Efficiently Manage Tickets : Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA's.
  • Be the First Point of Contact : Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
  • Organise and Prioritise : Take charge of your daily workload, setting priorities to ensure smooth operations.
  • Research and Resolve : Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
  • Coordinate Accommodation : Book hotel accommodation for the Field Team, working towards KPI's to minimise costs.
  • Collaborate with the Results Team : Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
  • Ensure Smooth Clinic Operations : Liaise with team members to maintain the smooth running of clinics.
  • Support Resource Planning : Assist with rota requests, cancellations, reschedules, and sickness cover.
  • Review and Approve : Oversee timesheets and expenses, ensuring they are completed and approved.
  • Support HAS Managers : Take notes during key investigations and disciplinary meetings.
  • Stay Informed : Regularly update your knowledge on field regulations, company products, processes, and procedures.
  • Why Join Us?

  • Impactful Work : Your role is crucial in ensuring our Field Team operates efficiently and effectively.
  • Collaborative Environment : Work closely with various teams and departments, fostering a supportive and dynamic workplace.
  • Professional Growth : Opportunities for continuous learning and development in a fast-paced environment.
  • Competitive Benefits : Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.
  • There may be on call requirements for this role
  • The Hours

  • Full time – 37.5 hours per week total
  • Permanent
  • Hybrid – minimum of 1-2 days in our Worthing Head Office per week
  • Able to work any days between Monday to Sunday
  • Able to work any times between 6am and 10pm
  • 10 hour shifts, 4 days on, 3 days off.
  • Rotational rota working earlies, lates and weekends
  • #J-18808-Ljbffr

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