Head of Vendor Management

About us

We believe the next generation of financial services will be powered by stablecoins.

Head of Vendor Management

About us : We believe the next generation of financial services will be powered by stablecoins. Founded in 2021, our mission at BVNK is to accelerate global money movement. We're building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd. Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift. In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we're accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services. We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team

We are seeking a strategically minded and compliance-driven Head of Vendor Management to lead the oversight, governance, and performance of BVNK's global third-party and outsourcing arrangements. This role will be central to the business's operational resilience strategy, ensuring that vendor risk is tightly managed while enabling scale and agility.

You will own the full vendor lifecycle — from due diligence and contracting through to monitoring and exit — and act as the business's in-house expert on outsourcing regulation, including EBA Guidelines, DORA, MiCAR, and UK / EU / US / Singapore frameworks.

This is a high-impact position that interfaces directly with Legal, Risk, Compliance, InfoSec, and Finance — as well as senior leadership — to ensure our third-party ecosystem meets evolving regulatory expectations and commercial demands.

Key Areas of Responsibilities

• Outsourcing Governance & Regulatory Compliance
• Act as the SME on EBA Outsourcing Guidelines, DORA, FCA PS21 / 3, and global outsourcing regulatory frameworks.
• Own and maintain BVNK's outsourcing register, ensuring up-to-date documentation for all critical / important third-party and intra-group arrangements.
• Lead due diligence, classification, and materiality assessments of outsourced functions and ensure alignment with regulatory expectations.
• Ensure contracts include required provisions (e.g., audit, BCP / exit, sub-outsourcing, data access and ownership).
• Monitor regulatory change and coordinate implementation across the group.
• Vendor Lifecycle Management
• Design and implement the group-wide vendor management framework, covering onboarding, performance tracking, risk monitoring, and offboarding.
• Drive adoption of standardised processes, workflows and tooling to enable visibility, consistency and risk control across jurisdictions.
• Coordinate vendor risk scoring, SLA metrics, issue tracking, and periodic reassessments of vendors.
• Serve as an escalation point for vendor non-performance or contract breaches.
• Strategic & Cross-Functional Leadership
• Collaborate with Legal, Compliance, Risk, Security, Product, and Finance to manage third-party risk consistently across business units.
• Take ownership of identifying and monitoring conflict of interest and concentration risk across ICT and outsourcing arrangements, ensuring appropriate mitigations are in place. Work closely with the Risk team to document, track, and reduce operational risk exposure.
• Lead outsourcing approval workflows and governance forums, preparing and presenting risk and contract summaries where needed.
• Support strategic sourcing decisions and procurement reviews involving critical / regulated third parties.
• Act as primary contact point for external auditors and regulators regarding outsourcing practices.
• Monitoring, Reporting & Incident Response
• Implement and operate dashboards, registers, and reporting tools to ensure real-time oversight of vendors.
• Ensure alignment with BVNK's risk appetite, onboarding policies, and customer experience standards.
• Define, monitor, and enforce SLAs and KPIs, including turnaround times, onboarding quality, false positive rates, and capacity targets.
• Lead regular performance reviews with critical vendors, including operational reporting, issue escalation, and continuous improvement discussions.
• Conduct periodic site visits or remote walkthroughs to verify internal controls, staff training, process adherence, and capacity planning.
• Maintain a clear audit trail of decisions, escalations, vendor communications, and corrective actions — to support both internal assurance and external regulatory engagement.
• Support vendor onboarding forecasts and workforce planning, ensuring vendors can scale to meet expected business demand.
• Lead the preparation of board-level outsourcing updates and support broader operational resilience reporting.
• Respond to vendor incidents and outages with clear documentation, impact assessments, and RCA processes.
• Champion continuous improvement in third-party oversight based on audit findings, regulatory updates, and internal feedback.

What we need from you

Nice to have

What you can expect from us

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

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