Midlands super Hub - Specialist Customer Operational Support

What You’ll Be Doing

As a Specialist Customer Operational Support team member, you’ll play a key role in ensuring smooth communication and service delivery :

• Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
• Performing parcel checks and samplings on the operational floor
• Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts

Collating and analysing forecast data and statistics for reporting

What We’re Looking For

You don’t need to have worked with us before, but experience in customer service or operations is a plus.

Our ideal candidate :

Enjoys working in a fast-paced, collaborative environment

Hours & Flexibility

Interested? Let Us Know!

If you're ready to be part of a team that keeps things running smoothly and supports key customer operations, we’d love to hear from you!

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