Senior Customer Support Coordinator

Role Overview :

Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You'll collaborate with the sales team to ensure seamless service and drive business growth. This is 16 month maternity cover contract.

Key Responsibilities :

Supervise the day-to-day activities of the Customer Support team

Ensure accurate processing of orders, quotes, and invoices

Resolve customer queries efficiently and professionally

Support ERP system development and maintain data accuracy

Collaborate with business development managers to drive sales and customer satisfaction

Ensure KPIs and business growth targets are metRequired Skills & Experience :

2+ years in customer service

Experience with ERP and CRM systems (e.g., Priority, HubSpot)

Strong communication, organizational, and problem-solving skills

Ability to work independently and with cross-functional teams

High attention to detail and professionalismDesirable :

City & Guilds Customer Service Level 1 (or higher)

GCSEs in English, Maths, and ScienceBenefits :

Company pension

Free on-site parking

Sick pay

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