Deputy Service Manager

Deputy Service Manager

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Job Title : Deputy Service Manager

Location : Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) - Walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines). Please note that unfortunately this service does not have step free access.

Salary : £34,000

Shift Pattern : 37.5 hours per week, Monday to Friday between 09 : 00 - 17 : 00. Some flexibility maybe required depending on the needs of the service.

About the role

As Deputy Service Manager, youll support the Service Manager to ensure high quality service delivery. Youll be a key contact for staff, helping them feel supported, skilled and confident in their roles. This service supports residents who have experienced long term street homelessness with challenges such as mental health issues, substance use and alcohol dependency. Youll help create a positive, supportive environment where both staff and residents can thrive and residents can work towards recovery and greater independence.

You will be working within a 24 hour service which provides person centred support to our residents. Some key responsibilities include :

Line management and leadership, offering guidance and support throughout the employee lifecycle.

Support the Service Manager in leading the day to day operational delivery of the service.

Risk Management ownership, ensuring processes and policies are followed.

Property and housing management, ensuring accommodation standards, timely maintenance and reporting.

Financial Management, including petty cash and budget management.

Contract management and Internal auditing, admin, and general other duties as required.

Striving to ensure excellence and quality in our service delivery.

About you

We're looking for someone whos driven to provide high quality, person centred support to staff, colleagues, residents and participants. You enjoy working as part of a team, communicating well and building strong relationships with people from all backgrounds. You're confident supporting service level enquiries, offering advice on employment matters and resident or participant queries. Most importantly, you're compassionate, supportive and thrive in a fast paced, ever changing environment.

Provide high quality support and line management to staff.

Support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.

Oversee and undertake regular audits of service delivery.

Provide emergency on call service and ensure staffing levels are adequate.

Support residents and participants to build independence by offering advice, guidance and a positive environment.

Be an active team member by joining support sessions, workshops, and local events as needed.

Financial Management - budgets, cost control and general financial management.

Deliver a service working in partnership with other voluntary and statutory agencies.

Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements / key criteria.

What we offer

25 days (Full time equivalent) annual leave, increasing with the length of service

Employer Pension Contribution

Eligibility to register with Blue Light Discount Card

Access to discounted tickets for music events, shows, sports and more

Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work

Training and Development, including access to courses, upskilling, and progression plans

Employee Assistance Programme, including counselling

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future : Theory of Change Further details can be found on our website here : Theory of Change - Social Interest Group - Social Interest Group .

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website .

Leadership | Team Management | Line Management | Service Delivery | Risk Management | Operational Support | Staff Supervision | Person Centred Care | Homelessness Support | Complex Needs | Mental Health | Substance Use | Alcohol Dependency | Recovery | Independence | Housing Management | Property Maintenance | Financial Management | Budget Oversight | Contract Compliance | Quality Assurance | Policy Implementation | 24 Hour Service | Crisis Response | Communication | Staff Training | Performance Monitoring | Resident Support |

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