Customer Success Executive

Customer Success Executive– Office Based – £25,000 to £35,000

Recruiting on behalf of an amazing company with fantastic growth plans and a culture you’ll want to be part of!

Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you’re full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you!

The Role :

You’ll be the heartbeat of the Customer Success team – the go-to person for all enquiries, orders, and customer interactions. From smaller orders to big-ticket projects, you’ll handle it all with flair and care.

• Manage customer communication across email, phone, WhatsApp, and live chat.
• Process orders with precision and speed.
• Work closely with the projects team to keep everything running smoothly and on time.
• Bring warmth and personality back into customer service – no robotic replies here!
• Join a small but mighty team of four, connected with a wider family of 10-12 colleagues.
• Enjoy a flexible, friendly office environment with core hours roughly 7 / 8 am to 4 / 5 pm, and early finish on Fridays at 3 pm.

Who You Are :