Front of House Host (London)

Join our client's prestigious automotive brand as a Front of House Host, where you will have the responsibility to host all Park Lane / Park Royal customers and provide exceptional customer service across both the sales and aftersales departments.

This full-time position offers a 40-hour working week, Monday to Saturday on a rota system, across Park Lane and Park Royal sites, to ensure full cover during the site opening times, including bank holidays.

Park Lane (Showroom)

09 : 00 - 18 : 00 Monday, Tuesday, Wednesday & Friday

09 : 00 - 20 : 00 Thursday

09 : 00 - 17 : 00 Saturday

Park Royal

07 : 30 - 18 : 00 Monday Tuesday, Wednesday & Friday

07 : 30 - 20 : 00 Thursday

08 : 00 - 16 : 00 Saturday

There is late night opening on a Thursday, however on occasion you will be required to work later, for specific ad-hoc events.

Competitive salary based on experience.

Your Time at Work

As a Front of House Host, your role will encompass :

• Greet and welcome clients upon arrival, offering a warm and professional first impression.
• Assist with refreshments and maintain the luxury retail showroom presentation across all sites.
• Follow all Park Lane uniform and brand & personal appearance representation standards at all times.
• Confidently present vehicle features, technology, and benefits to customers.
• Provide personalised assistance and hospitality to customers wherever possible.
• Work closely with the Front of House Manager to implement and maintain service excellence initiatives.
• Coordinate with sales and aftersales teams to enhance and personalise the customer journey for all appointments.
• Ensure seamless communication between clients and relevant departments, keeping them informed at every stage.
• Ensure all reception telephone calls and email etiquette are professional and include appropriate greeting and sign off.
• Monitor and manage appointment schedules, ensuring efficient customer flow throughout the day.
• Manage all VIP and GKL clients with discretion, offering a tailored experience.
• Provide feedback on all customer interactions to help enhance the overall retailer experience.
• Participate in team meetings and training to continuously improve service standards.
• Participate as Front of House cover for all out-of-hours company events.
• Oversee the facilitation of meeting room requests, prepare, set up and clear meeting rooms with refreshments and lunches for internal & client meetings.
• Reporting of any maintenance, IT or Health and Safety concerns to the relevant department.
• Assist in administrative duties as required.
• Manage complaints and / or VIP customers with discretion.

Our Perfect Worker

Our perfect worker will have excellent communication, negotiation skills and work well as part of a team. You will have an exceptional eye for detail and good time management / administration skills.

Essential Skills :

Desirable Skills :

Key Information and Benefits

Job Ref : 1BMWF

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,(Apply online only) people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

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