Front of House Host (Full & Part Time) OTE 17 Pounds

Who are we?

London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family and with a salary of £12.21p ph + service charge (currently around £5ph). OTE £17.

The Role

We are looking for full and part-time front-of-house hosts or hostesses (with the most or mostess) to join our team and be our guests' first point of contact.

For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. We want them to feel like friends coming to their favourite place and you're their BFF.

Ultimately, you’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests. We'll provide a fun working environment and an outgoing team to create the best experiences for everyone!

MAIN RESPONSABILITIES

• Welcoming guests to the venue
• Escort customers to assigned tables and provide necessary information
• Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
• Manage reservations to maximise venue occupancy
• Maintain a clean reception area
• Cater to guests who require extra attention
• Address customer's email and social media queries
• Assist wait staff as needed
• Greeting customers upon their departure
• Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were

Requirements

Benefits

What we are offering :