Senior Service Desk Analyst

Overview

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer based in Manchester - Mon Fri Hybrid role, needed to provide end user support.

Responsibilities

• Provide end user support.
• Assist with troubleshooting Microsoft Windows 10 / 11, Microsoft Office 365, Active Directory, awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, and networking triaging.
• Contribute to Knowledge Banks (KBs) and act as a senior member in a technical capacity and set high standards.
• Demonstrate excellent communication, strong and logical troubleshooting / diagnostic abilities, be resourceful, with a growth mindset, able to take constructive criticism to improve, and be driven with ambition to progress.
• Maintain a professional presence and bring value to the team.

Qualifications

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