Service Desk Manager

Our client is expanding…!

An exciting opportunity has arisen for a Service Desk Manager to join our team.

Please note : this is an office-based role. Being present on site is essential to becoming part of the team, building relationships, and leading effectively.

Founded in 2000, our client has always had a single purpose in mind : helping people get the most out of their technology!

It’s not just about fixing broken systems, though of course that plays a part, they believe IT should be a business enabler, not a cost burden, and they work hard to deliver real value beyond business continuity.

Their highly skilled team shares the belief that clients’ IT is their business, and should be treated as such. The service and support provided reflects this ethos. Their client base spans sectors from retail and entertainment to manufacturing; the key element is that the trust placed in our clientas their local friendly experts.

They provide a full range of services including :

• Supporting desktops and servers
• Cloud systems
• Email systems
• Virtualisation
• Backup and disaster recovery
• Anti-virus
• Networking and more..

They\'re constantly expanding services and want every team member to be part of that journey. That means supporting employees and encouraging them to learn new skills.

This opportunity will involve leading, developing and managing the service desk team to deliver excellent IT support across the customer base. You’ll oversee team performance, provide guidance on escalations and take responsibility for service standards. You’ll also ensure service performance is tracked, reporting on SLAs and KPIs to senior leadership and driving continuous improvement across the desk.

As Service Desk Manager your duties and responsibilities will include :

The ideal candidate will have the following key skills and preferred experience :

Essential Skills :

Ideal Skills :

You will be supported by senior engineers and work closely with senior leadership to ensure our clients receive the best possible service. We encourage continuous learning and skills development, and we want our managers to grow alongside the team they lead.

If you are motivated to lead, improve, and shape IT support services, we’d love to hear from you.

#J-18808-Ljbffr